Terms of Service

WipeTrace finds personal information exposed about you online, files removals and takedowns where a path exists, locks down or monitors what cannot be removed, and reports what it finds. The service combines automated agents with review and escalation by privacy specialists.

You must be at least 18 years old and a resident of the United States to hold a WipeTrace account. You may add household members to your plan only as described in section 6. You are responsible for the accuracy of the information you give us and for keeping your account credentials secure.

WipeTrace scans only the account holder and the household members who have each consented. You agree to provide accurate information, to search only for yourself, and not to use WipeTrace to investigate, profile, or act against any other person.

To remove your data, WipeTrace acts as your authorized agent with data brokers and other businesses. By activating a paid plan you authorize WipeTrace to submit opt-out, deletion, correction, and do-not-sell requests on your behalf, and you confirm that you are the person whose information is the subject of those requests.

This authorization is given in writing when you activate your plan, and we record the date and account it was given under. We will provide a business with proof of your permission where that business is entitled to ask for it. This authorization is a limited permission to submit privacy requests on your behalf; it is not a power of attorney, and WipeTrace does not act under Cal. Probate Code §§ 4000–4465.

The authorization applies only to you and to household members who have separately authorized us. You may withdraw it at any time by cancelling your plan or by writing to legal@wipetrace.com. Requests already filed cannot be recalled, because they are in the hands of the business that received them.

Each adult household member on your plan must consent before we scan for them, and each receives their own login. A household member under 18 is a profile under your account rather than a separate login, and a parent or guardian on the account must consent on that child’s behalf before any scanning begins. You represent that you have the authority to add every person you add, and you agree to remove anyone who withdraws consent.

We promise to work every finding to a clear disposition: removed, suppressed, locked down, or watched, and to tell you plainly which. We do not and cannot promise that all of your information can be erased from the internet. Some records, including news articles, court and public records, content other people publish, and data that has already leaked, cannot be removed by anyone. For those we suppress, monitor, or guide you, and we tell you why. Any statement we make about outcomes describes how we handle findings; it is not a guarantee of deletion.

The Exposure Snapshot is free. The full briefing is available in a free 7-day trial that requires no payment card. During the trial we show you everything we find and help you complete removals yourself, and we do not file active removals on your behalf. The trial ends automatically after 7 days. Because no card is required, nothing is charged and nothing converts unless you choose a plan and enter payment details.

Paid plans are billed in advance, either monthly or annually. An account is billed entirely monthly or entirely annually; the billing interval is set at the account level and every seat inherits it. Changing interval changes it for the whole account and takes effect at the next renewal. Prices are in US dollars and exclude any taxes we are required to collect.

Automatic renewal. Your subscription renews automatically at the end of each billing period at the then-current price for your plan, and your payment method is charged on the renewal date, until you cancel. We will email you before an annual subscription renews. You may cancel at any time, and cancellation takes effect at the end of the period you have already paid for.

Price changes. We may change prices. Any change applies from your next renewal, and we will email you at least 30 days before it takes effect so that you can cancel first.

You can cancel at any time from your account or by writing to legal@wipetrace.com. On cancellation we stop filing new removals and stop monitoring at the end of your paid period. Removal requests already filed remain filed.

You may request deletion of your data at any time. On request we delete your briefing content and findings within 30 days. We retain records of removal requests filed as your authorized agent, and billing records, for as long as the Privacy Policy describes, because we need them to evidence requests made on your behalf and to meet tax and accounting obligations. Deleting your data ends our ability to continue working your case.

You agree to use WipeTrace only for your own protection and that of your consenting household. You will not use the service to surveil, investigate, or build a profile of any other person. You will not misuse, resell, sublicense, scrape, reverse engineer, or attempt to gain unauthorized access to the service, and you will not use it to violate any law or the rights of anyone else. We may suspend or terminate an account that breaches this section, and we may do so immediately where the breach involves attempting to use WipeTrace against a third party.

WipeTrace interacts with data brokers, platforms, search engines, and public sources that we do not control. We are not responsible for their conduct, accuracy, policies, or availability. Whether any of them acts on a request is ultimately their decision, not ours, and a refusal by a third party is not a failure of the service.

Service provided as is. Except as expressly stated in these terms, the service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, WipeTrace disclaims all warranties, whether express, implied, or statutory, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that the service will be uninterrupted, error free, or that it will find, remove, or suppress any particular record, consistent with section 7.

Limitation of liability. To the fullest extent permitted by law, neither WipeTrace nor its officers, directors, employees, or service providers will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or relating to these terms or the service, whether based in contract, tort, strict liability, or any other theory, and whether or not we were advised of the possibility of such damages.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to these terms or the service will not exceed the greater of the amount you paid WipeTrace in the twelve months immediately before the event giving rise to the claim, or one hundred US dollars.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages. Where that is the case, the exclusions and limitations in this section apply only to the extent permitted, and nothing in these terms limits liability for fraud, fraudulent misrepresentation, gross negligence, willful misconduct, or any liability that cannot lawfully be limited.

Indemnity. You agree to indemnify and hold harmless WipeTrace and its officers, directors, and employees from any claim, demand, loss, liability, or expense (including reasonable legal fees) arising out of your breach of these terms, your misuse of the service, your violation of any law or the rights of any third party, or any use of the service by you to investigate, profile, or act against a person other than yourself or a consenting household member.

Governing law. These terms and any dispute arising out of them or the service are governed by the laws of the State of California, without regard to its conflict-of-laws rules. The Federal Arbitration Act governs the interpretation and enforcement of the arbitration agreement in this section.

Talk to us first. Before starting an arbitration or a lawsuit, you agree to email legal@wipetrace.com describing the dispute and the relief you want, and to give us 60 days to resolve it informally. We will do the same before bringing a claim against you. This step is a condition of starting a proceeding, and it pauses any applicable limitation period while it runs.

Binding individual arbitration. If we cannot resolve a dispute informally, you and WipeTrace agree that it will be settled by final and binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator, rather than in court. The arbitration will be held in the county where you live or, if you prefer, by telephone, video, or on written submissions. The arbitrator may award the same individual relief a court could, and the award may be entered as a judgment in any court of competent jurisdiction. Where the AAA rules require WipeTrace to pay arbitration fees for consumer claims, we will pay them.

Class action waiver. You and WipeTrace each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate the claims of more than one person and may not preside over any form of class proceeding. If this waiver is found unenforceable as to a particular claim, then that claim, and only that claim, will be severed from the arbitration and brought in the courts identified below, while all other claims remain in arbitration.

Exceptions. Either of us may bring an individual claim in small claims court if it qualifies, and either of us may seek injunctive or other equitable relief in court to protect intellectual property or to stop unauthorized access to or misuse of the service. Nothing in this section prevents you from reporting a matter to a government agency.

Your right to opt out. You may opt out of this arbitration agreement and the class action waiver by emailing legal@wipetrace.com with your name and the words “arbitration opt-out” within 30 days of first accepting these terms. Opting out affects nothing else in these terms, and we will not treat you differently for doing it.

Court venue. For any dispute not subject to arbitration, you and WipeTrace agree to the exclusive jurisdiction of the state and federal courts located in the State of California.

We may update these terms. We will post the updated terms on this page and change the effective date above. If a change is material, we will email you at least 30 days before it takes effect. Continuing to use the service after a change takes effect means you accept the updated terms; if you do not accept them, cancel before the effective date. A change to section 14 does not apply to any dispute of which we had notice before the change took effect.

• Entire agreement. These terms and the Privacy Policy are the entire agreement between you and WipeTrace about the service, and replace any earlier understanding.
• Severability. If any provision is held unenforceable, it is modified to the minimum extent needed, or severed, and the rest remains in force.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for a delay or failure caused by events beyond its reasonable control.
• Survival. Sections 7, 10, and 11 through 16 survive termination.

Questions about these terms, cancellations, refunds, and legal notices go to legal@wipetrace.com. These terms are issued by WipeTrace, Inc., a Delaware corporation.